Frequently asked Questions

Q: How do I get started?

A: You can begin by contacting me about my counseling services and finding out if I will be able to serve your counseling needs. After that, it’s as easy as setting up an appointment time, and I will send you the link to my client portal.

 

Q: Do you take my insurance?

A: I am in-network with Blue Cross and Blue Shield of SC, Cigna, and United Healthcare (Optum). Please understand that many insurances require certain protocols from providers in order for members to receive services. For example, the client receiving a DSM-5 diagnosis, being a part of an active treatment plan and progress summaries, and some disclosure of Protected Health Information is likely required in order to receive your benefits.

With clients who would not prefer to involve their insurance or for those who have insurance that is out-of-network, I operate on fee for service (self-pay) and provide you with a SuperBill (receipt) that you can use to file with your insurance on your own behalf. Use the contact information on the back of your insurance card to call and find out about how your insurance processes out of network benefit claims.

 

Q: What is your self-pay/Out-Of-Network rate?

A: For individuals, $120 for the first two sessions for intake evaluations. Individual intake sessions last 55 minutes.

 

Throughout the rest of the therapy process. $110 for 50 minute individual sessions.

Q: What’s your availability?

A: I provide appointment times on Tuesday, Wednesday, and Thursday.  I provide appointment times mainly ranging from 8:30am to 5:00pm on Tuesdays and Wednesdays for in-person or telehealth sessions. 9am to 5pm on Thursdays for telehealth only sessions. I can provide a medical excuse note for school or work.

 

Please don’t hesitate to contact me if you have any more questions before moving forward.

Q: Where are you located?

A: Wellspring of Hope Counseling is located near downtown Simpsonville at 211 W. Trade St. Simpsonville, SC 29605.

Q: What is a good Faith Estimate?

A:Under the law, health care providers need to give patients who don’t have insurance or who are not using insurance an estimate of the bill for medical items and services.

  • You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services. This includes        related costs like medical tests, prescription drugs, equipment, and hospital fees.

  • Make sure your health care provider gives you a Good Faith Estimate in writing at least 1 business day before your medical service or item. You can also ask your health care provider, and any other provider you choose, for a Good Faith Estimate before you schedule an item or service.

  • If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill.

  • Make sure to save a copy or picture of your Good Faith Estimate.

For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises or call (800) 368-1019.