Frequently asked Questions
Q: How do I get started?
A: You can begin by contacting me about my counseling services and finding out if I will be able to serve your counseling needs. After that, it’s as easy as setting up an appointment time, and I will send you the link to my client portal.
Q: Do you take my insurance?
A: I am in-network with Blue Cross and Blue Shield of SC, Blue Choice Medicaid, and United Healthcare (Optum). Please understand that many insurances require certain protocols from providers in order for members to receive services. For example, the client receiving a DSM-5 diagnosis, being a part of an active treatment plan and progress summaries, and some disclosure of Protected Health Information is likely required in order to receive your benefits.
With clients who would not prefer to involve their insurance or for those who have insurance that is out-of-network, I operate on fee for service (self-pay) and provide you with a SuperBill (receipt) that you can use to file with your insurance on your own behalf. Use the contact information on the back of your insurance card to call and find out about how your insurance processes out of network benefit claims.
Q: What’s your availability?
A: I provide appointment times on Monday, Tuesday, and Thursday. I provide appointment times mainly ranging from 8:30am to 5:00pm on Monday and Tuesdays and 9am to 1pm on Thursdays. I can provide a medical excuse note for school or work.
Please don’t hesitate to contact me if you have any more questions before moving forward.
Q: Where are you located?
A: Wellspring of Hope Counseling is located within the Family Restoration Counseling, LLC office next to Hillcrest Hospital in Simpsonville, SC.